the other einstein

Problem Solver: "How can I integrate social media with my email marketing program?"

The rise of social media is creating an exciting inbound marketing channel that serves as an excellent compliment to outbound email marketing efforts.  Marketers who allocate the time and resources to integrate programs can realize synergies - driving incremental revenue while creating positive customer experiences. 

Below are five tips to help you integrate programs and ensure you’re getting the most from each.

1. Ensure you have clearly defined social media and email marketing strategies.  This may sound obvious, but many marketers skip step one and move right on to the tactics.  I usually work with clients to create distinct strategy statements for email and social programs and refer back to them often.  If your email or social strategies aren’t clearly articulated, make the time to think them through and write them up - I have found it to be a worthwhile exercise.
2. Listen to your community.  Use learnings in email.  If you do nothing else, you can still make meaningful improvements to your email program by just listening to how people are engaging with your brand through social media.  Whether it’s a google alert, twitter search or a relationship with one of the myriad of social media monitoring companies out there, listening to how consumers are discussing your brand, and in what context, is key.  I believe that “listening” through social media can be as useful [if not more useful] than conducting focus groups.  Insights gleaned from social media can inform email messaging and be tested optimized to quantify lift.  
3. Use email to monetize social efforts.  In the social space it is often not appropriate for brands to engage in too many overtly promotional acts.  Social media is a great place to steward your brand and engage with your community, but email is often a better place to test, optimize, and deploy promotional offers.  One tactic to try is including links to your emails (web versions), in your social media messaging, (ie: tweet links to the hosted version of your newsletter).  An offer that may not sit well on twitter itself, may perform well to your “followers” when in the context of your newsletter.       
4. Implement “Share to Social” in your emails.  Even if your ESP doesn’t have this functionality built into their toolset, you can use a variety of free, third party, non-javascript services to implement “share-to-social” and empower your email subscribers to syndicate your content throughout their social networks.  The viral nature of social media can spread a message far and wide, but only if the content you send is worthy of sharing.
5. Leverage email to build your community (and vice versa).  When you are ready to launch a component of your social media strategy - a Facebook group or a new Twitter account, for example - there is often no better way to build the community than through outbound email marketing.  Invitations to join are places to start, but be sure that consumers are given the opportunity to join from across all customer touch points.  Try including links to your social initiatives in transactional message streams - this can be an especially effective tactic. 

I don’t know an email marketer who isn’t excited by the developing social landscape.  By integrating with social media we can better serve our customers and develop more responsive programs, and, to me, that is exciting stuff. 

As social media grows, intelligent e-mail thrives

Over the past two years, the rapid adoption of social networks such as Facebook, LinkedIn and MySpace has transformed the way many consumers interact on the Web. Some customer segments, especially younger ones, now spend an increasingly large percentage of their online time on these sites and primarily use them to communicate with their peers. These same consumers, according to a recent report from JupiterResearch, are apparently spending less time in their e-mail inbox and may be paying less attention to the messages they receive there. This shift is causing some to question, perhaps prematurely, the future of e-mail as the dominant social networking tool.

In his report, The Social and Portable Inbox, David Daniels quantifies this shift in alarming detail and, according to Jupiter, it may not be isolated to younger segments. Nearly one-quarter of e-mail users reported using social networking sites in this way. Fifty-three percent of respondents age 18 to 24 reported doing so, and 42% of those 25 to 34 also reported using social sites instead of e-mail for personal communications. The reason for doing so was consistent across segments: Too much irrelevant messaging in the e-mail inbox.